Frequently Asked Questions

Shipping

Most of our items are shipped directly from the manufacturer in order to keep cost down. This also helps reduce CO2 emissions by not double-shipping products.
As our manufacturers are placed throughout the world (US, EU, Asia, etc.) and as our customers are spread across the whole world as well, shipping times are hard to guarantee.

Shipping time can be as high as 6-8 weeks for some parts of the world, but most places should receive their items within 1-3 weeks.

Probably.
Most of our products ship globally – although some might not be available in your region. If the latter is the case, we’ll contact you for a solution.

Most of our items are shipped directly from the manufacturer in order to keep cost down. This also helps reduce CO2 emissions by not double-shipping products.
Our manufacturers are placed throughout the world (US, EU, Asia, etc.) – so your product may ship from anywhere it is manufactured.

All prices includes taxes, but does however not include any import taxes, tariffs or duties. Please refer to our terms and conditions for our complete tax policies.

Returns

We do accept returns for items that arrives with damages or faults. Please refer to our terms and conditions for our comprehensive returns policy.

That depends on the item – please contact us at [email protected] for shipping instructions.

If you need to return an item, please contact [email protected] and mark your email with “Return”.
Please provide your order number as well as the reason for return. We’ll get back to you shortly with return instructions.